Top 10 Reviews Of Sprint

If you're living in the US, there's a good chance you're using a phone on one of the four major carriers: Verizon, AT&T, T-Mobile, and Sprint. But it is one that flows out of MOST(not all) customers' choice to go with the lowest price - no matter how bad customer service is. And when the customers choose price over quality(Walmart is a prime example), the companies will usually control costs by cutting customer service(which is expensive due to labor costs).

Bank of America, Chase and Wells Fargo were statistically tied with 64%, 66%, and 64% of customers' issues resolved on the customer service call, while 57% of Citi customers surveyed reported their problems were solved. When new plans came out, we were told to sign people up, even if the plan would end up costing the customer more in the end.

I immediately called and asked for it to be reversed and for the bill to be sent to me. After an hour of being on the phone, the representative told me that would not be a problem. Carriers like Sprint prefer to talk (well, they're a phone company, so of course they would), but that puts you at a disadvantage.

I have compared the same iPhones, side by side, all from different providers, and the sprint iPhone is embarrassingly slow. Singleton said it was normal business practice for Sprint to audit customer service interactions. Sprint's customers were less frustrated and the carrier reaped huge cost savings.

Promised to "buy" our Verizon contract for 2 phones. We terminated service with them after 7 years - and they failed to cancel one of our 3 phones. Sprint has uninformed customer services their stores and the customer service group on the phone is a real joke. Recently numerous blogs and news outlets have reported that Sprint Nextel has fired a bunch of customers (seems to be only a few thousand) basically because they were unprofitable.

I also did not receive any email from Sprint on Tuesday confirming the rate plan that we were being switched to. So on Thursday I called Sprint and questioned the lack of receipt or confirmation of the plan, I was told they did not have access to email and could not provide.

I have 6 phones on my account and I can guarantee you that at the first opportunity, I will be leaving Sprint and so will all my family members. Not one customer service rep did what they told me they would do. The worst company I have ever dealt with. T-Mobile is the smallest of the major US carriers, and as such most of your concerns about them revolve again around coverage, availability, dropped calls, no data, and other infrastructure-related issues.

Well I been with sprint customer for several years, I been experiencing problems with service by getting no service or having dropped calls. I called Sprint to transfer service from Verizon until I got the breakdown of the costs in my email which was completely different than what I was quoted on the phone.

So I had to pay the $314 bill in order to not get a mark on my credit and pay the $200 cancellation fee - this all happened in a 32 day period and because it was 2 days over the 30day change policy they wouldn't except the offer to give me back my old phones and start over with out a cost to me what terrible customer service to a very good customer they dont care its all about the $$$$$$ with sprint and when my contact is up.

However, Sprint doesn't require credit checks for its prepaid Sprint Forward plans. I decided to switch to Sprint service in March of 2007 because I wanted a Blackberry 8703e for work, and because I Sprint assumed that since the two companies had merged, the customer service had improved on Sprint's side.

Sprint's done a pretty good job of expanding its coverage and speeding up its service in metro areas over the past few years, but it still ranks behind other major providers for coverage, speed, and customer service. And when the customers choose price over quality(Walmart is a prime example), the companies will usually control costs by cutting customer service(which is expensive due to labor costs).